Our team is ready to respond to you via phone, email, or live chat. Your trust in our tools is supported by the following:
Support
PT&C Support provides ready access to help you get the most out of your investment. Personal support personnel are available with real world experience as well as a community of users to keep you running smooth. Helpful guides, material, and tutorials are available 24/7 to make you successful when you need it.
SINGLE SIGN ON (SSO)
Your login gives you access to all our support options 24/7. Every user has access to all our support options.
EMAIL & PHONE SUPPORT
Email and phone support is available Monday-Friday, 7am to 7pm EST. Of course email allows your questions to be entered at anytime, you’ll receive an email response within one business day.
LIVE CHAT
Each user can engage with a support representative via live chat. This is available within our system Monday-Friday 8am to 5pm EST.
SUPPORT CASE TRACKING
Each support case is tracked and a workflow created. All cases are assigned and tracked for instance status checks.
IMPROVEMENT SCHEDULE
In an SaaS environment improvements can be made every day. We want our users to know what new features and functions are on the way. This list is available to all users.
FORUM
A user forum provides a community to allow open discussion on topics and functions to get the most out of our solutions.
TRAINING
Guides and tutorials are readily available to all users. If you and your team would like more formalized in-person training, please click HERE.